Delivering Specialized Facilities Management Service for Banks
Case Study: How a Strategic Partnership Yielded Decade-Long Results and Significant Cost Avoidance
About Our Client
Our client is a growing regional banking institution with more than 90 locations. What began as a partnership to service 27 lending facilities has expanded over a decade to encompass comprehensive management of all the bank’s locations.
The Problem: Fragmented Facility Management Approach Creating Inefficiencies
Before partnering with CLS Facility Services, the banking institution struggled with several facility management challenges that impacted both operations and budgeting.
- The bank was working with multiple vendors across different service categories, creating coordination challenges and inconsistent service quality.
- Their previous facility management partner provided inadequate service, resulting in frequent equipment failures and disruptions to branch operations.
- With facilities ranging from small branches with 3-5 HVAC units to larger locations with nearly 20 units, the bank faced challenges in tracking asset performance and planning for replacements.
- The facilities team was stretched thin trying to manage reactive maintenance issues across multiple locations and service categories.
- Without a strategic replacement plan, the bank faced unexpected equipment failures that led to expensive emergency replacements and temporary heating/cooling solutions costing thousands of dollars.
The Solution: A Comprehensive Facility Management Program with Proactive Planning
The banking institution turned to CLS Facility Services for its aggregator approach to facility management, nationwide coverage, and commitment to proactive maintenance.
- We implemented a comprehensive maintenance program covering all HVAC preventive maintenance and reactive service, plumbing, electrical work, and general repair across all banking locations.
- Our team created a detailed HVAC equipment list for all locations, giving the bank complete visibility into their assets’ condition, age, and performance.
- We established a proactive capital expenditure plan, identifying 4-10 units annually for replacement before they could fail — embracing a CapEx facility management approach that prevents costly emergency situations.
- Through vendor consolidation, we streamlined the bank’s facility management, providing a single point of contact for all maintenance needs and eliminating coordination headaches.
- We implemented a cost-free work order management system, enabling the bank to track service requests, completions, and expenditures without additional fees.
- Our team established key facility management KPIs to measure performance and identify opportunities for improvement.
The Result: A Decade of Strategic Partnership with Measurable Benefits
Our comprehensive facilities management service for banks has delivered significant results for the banking institution over our decade-long partnership.
- The bank has avoided thousands of dollars in potential emergency repairs and temporary heating/cooling costs through our proactive maintenance and replacement strategy.
- Regular business reviews provide complete transparency into service call costs, site-by-site spending, and capital expenditure information — allowing for more accurate budgeting and planning.
- The facilities team has maintained its size despite significant institutional growth, as CLS handles the increasing workload of facility management across all locations.
- Our mid-Q4 equipment assessment and planning meetings help the bank prioritize branches for equipment replacement based on lease terms, weather considerations, and equipment condition — ensuring optimal allocation of their facility budget.
- The banking institution benefits from expert training sessions conducted by CLS, with specialized courses on HVAC systems and LED lighting technologies to enhance their team’s knowledge.
- Our sustainability-focused approach to facility management has helped the bank reduce its environmental footprint while simultaneously reducing operational costs.
Partner with CLS for Comprehensive Banking Facility Management
CLS Facility Services provides the industry’s leading facilities management service for banks with anywhere from 50 to 500 locations. Our program-level approach, highly experienced team, technology-driven management strategy, and nationwide vendor network ensure that all of your most critical assets — from HVAC/R systems and lighting to signage and plumbing — are covered 24/7/365.
When it comes to maximizing facilities management service for banks, selecting a partner with many years of project experience and a superb project management team is of paramount importance. CLS is that team. Connect with us today to get started today.