Facility Managers Rely on Maintenance Partners to Be Trustworthy, Reliable, Timely, and Communication

Working with an experienced and knowledgeable team that handles service calls with elite follow-up is excellent as well. The best facility management aggregators look to take the work away from the facility manager and execute a service call from start to finish, providing thorough updates. With commercial plumbing maintenance services, these attributes are very important given the high number of plumbing service needs that result in either an emergency call or a need that requires immediate action.

In this overview, we’ll explore this topic from two perspectives: 1) what your facilities themselves should consider with regard to their plumbing needs, and 2) what makes for an ideal commercial plumbing maintenance partner who can meet those needs.

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5 Questions Your Facility Partners Should Ask Sites to Ensure Excellence in Plumbing Service

  1. Are you experiencing low water pressure in any manner?
  2. Has your site had backflow testing done at any time in the past six months?
  3. Are there any current leaks or emergencies that are impacting your business right now?
  4. Can you tell me how long your business has resided at this location?
  5. Has this issue occurred in the past three months?

An experienced customer service team of knowledgeable account managers will ask the right questions — not only to gauge the comfort level of the site but also to prepare the plumbing technician with as much information as possible before they go to a site. Having all of the details helps plumbers arrive on site with the correct materials and an understanding of whether the issue is new or recurring. It also helps them to prioritize the visit depending upon the severity of the emergency — or lack thereof.

As service networks change nationwide, the need for strong national coverage is ever important, but the manner in which services calls are managed carries the utmost importance, too. A strong facility management aggregator not only has a strong network but also manages calls with precision to look out for your needs and optimal results.

5 Ways the Optimal Facility Maintenance Partner Provides Excellent Plumbing Services

  1. Your account manager understands your communication preferences and needs so that both the facility manager and site personnel are confident in timely repairs and optimal outcomes.
  2. Your partner tracks repair and work history in order to identify recurring issues or sites experiencing repeat plumbing issues.
  3. Your partner has a multi-tiered national plumbing network to handle emergency needs during busy times in a timely manner, with quality response times.
  4. They have procedures established to look to resolve as many plumbing issues as possible on the first visit to the site.
  5. Your partner offers plumbing training and educational sessions for your facilities maintenance team, allowing your business to increase its technical knowledge and to ask questions with veteran plumbers.

Work with the Best in the Business

At CLS, your four- to five-person assigned team will have 75+ years of industry experience. They are here to look out for your best interests and needs and to complete jobs during standard business hours, nights, weekends, and busy holidays. Our team members have elite customer service training and are empathetic in understanding your individual needs and look to support you.

Connect with us below to learn more about our plumbing capabilities, or book a time with us that works best for you.