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Case Study: How We Helped an HVAC Vendor Grow Its Business

About Our Vendor Partner

Our partner is an HVAC and plumbing vendor serving all of Michigan, Northwest Ohio, and a sizable radius around Denver, Colorado.

How Our Goals Aligned

The vendor was looking to expand their business with HVAC and plumbing work and was exploring the possibility of a partnership with a national facility management service provider. Another vendor kindly referred them to CLS Facility Services.

As an aggregator, CLS Facility Services fit the bill — rather than executing our own facility management and maintenance work, we partner with vendors just like this HVAC vendor to execute a variety of proactive maintenance, replacement, and installation work nationwide. You can learn more about the differences between self-performers and aggregators here.

As we were looking for additional service providers in the areas that this HVAC vendor covered, a partnership between our companies made perfect sense. We began with having them conduct preventive maintenance programs at a handful of client locations, and within a matter of a few months, we’d expanded their work to include dozens of client facilities.

Why We Love Working with This Vendor

It’s been 14 years since our partnership with this plumbing and HVAC vendor began, and we have nothing but great things to say about their work and our partnership overall. 

The vendor has been outstanding at routing our preventive maintenance work and completing all services within the required timeframe — regardless of the month. They are highly efficient and provide exceptional service to both our team and our clients — something we put significant emphasis on for every partner we add to our national vendor network.

One thing we particularly enjoy is that the vendor provides same-day email completion reports along with findings from reactive service calls. While close, frequent communication is a necessity in our vendor network, their commitment to keeping us informed so that we are then able to efficiently manage the relationship overall is valuable.

The CLS vendor relations team has enjoyed its partnership with this vendor, and we look forward to continuing to grow our business with them and supporting their growth in turn.

Experience the Value of Partnership with CLS Facility Services

Whether you provide HVAC, refrigeration, lighting, signage, plumbing, or any other type of facility asset maintenance service, partnering with an aggregator such as CLS Facility Services is a great way to add a new revenue stream to your business. 

Not only are we able to connect you with major brands across multiple industries, but we will rely on you for frequent, consistent preventive maintenance projects — helping to support the growth and success of your business. 

It all starts with building a transparent relationship founded on service and trust. Once established, we will be your partner for years to come. That’s reflected by the fact that we have an average relationship tenure with our vendors of more than 12 years.

If you’d like to learn more about the opportunities available to your service business, check out our vendor resources to get insights into the value of working with an aggregator. 

When you’re ready, apply to become a vendor here. We look forward to hearing from you!