Today’s Special: Supply and Labor Shortages — with a Side of Stress
If you’re responsible for restaurant facilities maintenance, you know how challenging operations can be on a day-to-day basis. Every asset within your locations makes an impact on the customer experience. HVAC and refrigeration systems control customers’ comfort and the quality of their meals. Lighting systems create the ideal environment. Signage serves as a beacon to the community. When one of those systems experiences an issue or starts to underperform, it spells disaster for the brand. Those difficulties multiply with every location under your control.
As if you didn’t have enough on your plate, the ongoing supply chain and labor market issues make operations even harder — and more costly. Nearly 80% of restaurant owners recently said they didn’t have enough staff to support customer demand. And over the last year, once-treasured selections have disappeared from menus as brands are forced to cut back on their offerings due to supply chain issues.
In this environment, the last thing restaurant leaders need is for the core systems that make a restaurant or eatery deliver a positive experience fail or cause problems for patrons. Today more than ever, it’s essential that brands take a new, more holistic, and more proactive approach to restaurant facilities maintenance in order to spend more time focusing on finding and retaining great employees and providing amazing dining experiences that keep customers coming back for more.
How Preventive Maintenance Simplifies Asset Management for Restaurants
All of Your Assets Are Covered
Unless you’re already working with a preventive maintenance provider, it’s likely that your locations deal with asset maintenance issues reactively. They may even have to handle coordinating service needs on their own with multiple vendors and contractors — leaving leaders with no understanding of their overall financial and operational impact and creating complexity for an already stressed-out team.
At CLS Facility Services, our restaurant facilities maintenance solutions cover your HVAC/R, lighting, signage, refrigeration systems, plumbing, FLS, and more. This extensive portfolio of capabilities means you don’t have to worry about one or more systems causing sales or operational issues. You also don’t need to deal with multiple contractors for repair work — it’s all covered, with the exception of cooking equipment.
Your Core Assets Are Protected
As a restaurant, your walk-in coolers, reach-in coolers, freezers, and other refrigeration systems are essential to your entire operation. If one of these systems goes down, it affects everything else immediately. Eventually, customers will be turned away, and leaders will have to close the location down if assistance can’t be dispatched right away. Including these assets in your preventive maintenance program is essential for success.
As part of your restaurant facilities maintenance program, CLS Facility Services and its vetted network of field partners cover these systems. Should anything happen, you simply need to contact your account manager who will take action — ensuring a proven partner is en route as quickly as possible to see to the issue. However, because refrigeration systems are being included in your program, any issues will be identified ahead of time before they become costly and experience-impacting problems.
Your Pricing and Program Scope are Clear and Uniform
Managing estimates and quotes from multiple suppliers without a consolidated approach is not only overwhelming — it’s also wildly inefficient and expensive. Even if you’re centralizing restaurant facilities maintenance through a single provider, consider whether the pricing you receive is clear from the start — and remains consistent for all of your locations based on their respective needs.
For more than 50 years, our team has made it a point to keep things simple and consistent in every restaurant facilities maintenance program. Every quote we provide is exactly what it is — with no hidden fees or surprises. We want to make the process as efficient as possible, and we know you do, too. In addition to consistent pricing, we also maintain a uniform scope of work across all of your locations. This ensures that every location is well maintained and that the customer experience is consistent throughout your footprint.
There’s No Confusion When It Comes to the Unexpected
Emergencies and other unplanned situations happen. When they do, you need to know that it will be addressed quickly and with as little complexity as possible. You already have a heavy load of responsibility — chasing down different vendors and dealing with multiple contacts only sets you back and creates delays in other areas. You need a single partner you can rely on to step in and take the lead on your restaurant facilities maintenance when breakdowns or damage occur.
When you work with CLS for your preventive maintenance program, the number you’d call for any other needs is the same number you’ll call when the worst happens. And, you’ll work with the same team members. We’re not going to add to your stress by funneling emergency calls or requests to a third party or someone who isn’t familiar with your program. We’re here to support you and ensure problems are addressed as quickly as possible. We’ll handle coordinating the response so you can stay focused on your goals.
You’re Never Left in the Dark
Consider your restaurant facilities maintenance program as it stands now. Do you have complete oversight on where the program stands at any given time? Are you able to access quotes, invoices, reports, asset lists, and other important documentation whenever you need them? Being able to access this information at any point is critical not only for understanding how your program is progressing but also for your own reporting needs.
As part of your preventive maintenance program, CLS provides you with access to an in-depth client portal that you and your team can use at any time. There, you can submit and manage work orders, access financial documentation, view complete asset lists for your locations, manage warranty information, and ultimately make more informed and prioritized decisions about your maintenance program.
Simplify Your Maintenance Program with CLS
While much remains uncertain with the ongoing pandemic and labor and supply chain challenges, one thing is clear: you have the opportunity to make restaurant facility maintenance less complex, more efficient, and more productive with CLS Facility Services. Whether you already have a preventive maintenance program in place for your locations, or you’re looking to make life easier for your team in the new year, we’re here to support your success.
Ready to get started now? Book a meeting.