One of our greatest joys at CLS Facility Services is recognizing the tenure and loyalty of our terrific team.
That tenure and loyalty is truly epitomized with the work of Kelly Flowers, our Senior Account Manager who celebrated her 20th anniversary at CLS in July!
Kelly began as an Account Manager with our Customer Service Team in 2005. She was promoted to Senior Account Manager in 2023 due to her leadership and incredible work with our clients. If you work with CLS, it’s highly likely that you have spoken to Kelly on the phone as she guided you through emergency service call solutions, technical updates, detailed up-to-the minute analyses of HVAC resolution, and coordination of staffing to assure problems are resolved in an optimal and timely manner.
Kelly has even worked with three clients from their very first service call until now — all of whom have been with CLS for more than 12 years! She brings a high level of empathy to her job each and every day, treating clients’ facilities like her very own and ensuring they are taken care of.
As a kind and passionate person, Kelly constantly helps to lead our team and client partnerships to new levels, and her reliability has earned the respect of our clients as well as her peers. While also quick with a joke and a smile, Kelly prioritizes communication to align all parties and make sure headquarters personnel, store staff, technical workers, and internal team members are all on the same page, assuring each work order has the best possible outcome.
Kelly enjoys spending time with her family and friends and is also noted for being a brave soul in the CLS office, as she is the lone Pittsburgh Steelers fan amidst a (sadly loyal) sea of diehard Cleveland Browns fans. Kelly’s love of Ben Roethlisberger and Troy Polamalu will forever draw the ire of her CLS family, but she makes up for her Steelers loyalty by being an amazing worker, a kind soul, a joke-telling peer, and a true friend.
Congratulations on 20 years at CLS, Kelly Flowers, and cheers to the next 20 years!