Why Geographic Coverage and Emergency Response Define Plumbing Network Success
There is strong documentation to demonstrate the need for more tradespeople nationwide across core services like commercial HVAC, electrical, and plumbing tradespeople. With this challenge ever present, facility maintenance managers are still tasked with the difficult job of building a trusted national network to support the maintenance needs of all of their locations.
With many businesses having a national footprint, some facility managers are tasked with building a network to support 50, 200, or even 1,000+ commercial locations. For this reason, trusted partnerships and national service coverage are so imperative. The ability to have an elite facility management partner to provide you with full coverage, strong communication, and well-vetted resources is paramount and difficult to replicate.
Plumbing is a unique trade because so many work orders are emergency-related. If a few lamps or ballasts are burnt out in a business, the work order can likely wait a few days — or even weeks sometimes — and the business receives little interruption. If a painting crew has to push back a job two days to begin, a business will continue to move on with little interference. But if a toilet is clogged or a pipe leak is taking place, those repairs are not only vital, but they also impact the safety, the content, and the business of the client, their staff, and their customers! In addition, planned commercial plumbing maintenance is a vital component of any PM program.
At CLS Facility Services, we’ve spent decades building and managing nationwide plumbing networks that deliver consistent emergency response across every location. Today, we’re taking a look at what facility managers face when selecting a strong plumbing network.
5 Questions Facility Managers Analyze When Analyzing Plumbing Maintenance Services
- Is my plumbing maintenance vendor able to cover the needs of all of my commercial sites geographically nationwide or do they only cover major markets?
- Complete geographic coverage ensures that even your most remote locations receive the same quality emergency response as flagship sites in major metropolitan areas.
- Do my quotes receive a strong level of detail to ensure repairs are thorough and complete?
- Detailed quoting eliminates scope creep and surprise costs while providing the documentation you need to validate expenses with stakeholders and budget accurately for future repairs.
- Are communication and work order updates on point to assure satisfaction for my site managers?
- Real-time communication keeps site managers informed, reduces follow-up calls, and ensures everyone understands repair status without facility teams playing phone tag with contractors.
- Am I able to analyze what percentage of plumbing repairs are resolved on the 1st trip and within 24 hours of sending a technician?
- First-trip resolution metrics reveal vendor competency and diagnostic capabilities while reducing the operational disruption and customer impact of multiple service visits for the same issue.
- Do they offer a comprehensive Backflow Testing Program to meet my needs nationwide?
- Centralized backflow testing management ensures regulatory compliance across all locations while eliminating the administrative burden of coordinating with dozens of local testing providers.
Address Planned Commercial Plumbing Maintenance and More with CLS
As we see here, trust is truly everything — but so is elite communication, strong detail, full national coverage, and the ability to complete plumbing work orders on time and on budget. The right plumbing maintenance partner combines technical expertise with the operational discipline required to serve multi-location organizations effectively.
CLS Facility Services has implemented plumbing as a core trade for more than 40 years, supporting clients nationwide as part of our customized and comprehensive facility maintenance program. Our national network of vetted contractors provides consistent service standards, transparent communication, and reliable emergency response across every location in your portfolio. Through our asset management portal, you gain real-time visibility into plumbing work orders, response times, and first-trip resolution rates—the metrics that matter most for planned commercial plumbing maintenance.